How do I sign into my account or create a new account?

• Select the "Sign In" link located in the top, right-side menu on the Ariens website. You will be prompted to either sign into your existing account or register a new account.
• Once you sign in or register, you can edit your account information, manage your payment and shipping preferences, and view your order history from the "My Account" page.

How do I edit my account information?

• Select the "Sign In" link located in the top, right-side menu on the Ariens website.
• Select the "Profile and Password" tile and change the desired fields.
• Select "Continue" to save your updates.

What is my account password?

Your password is created by and unique to you, along with your account username. If you've forgotten your password, use the instructions below to reset it.

How do I reset my password?

• Select the "Sign In" link located in the top, right-side menu on the Ariens website.
• Select "Forgot Password" located underneath the password entry box.
• Enter your email address and select "Submit". You should receive an email shortly to reset your password. If you do not receive an email, please contact our Customer Service Team. 

I'm having trouble signing into or registering a new account. What can I do?

Please call our Customer Service Team at 1-877-291-7294.

How do I check the status of my online order?

If you placed your order through your Ariens account, sign in and select "Order History" within the "My Orders & Wishlist" section.

How can I get a copy of my receipt/invoice?

• Select the "Sign In" link located in the top, right-side menu on the Ariens website.
• Under "My Orders", select "Print Invoices".
• Locate your desired invoice and select "Print".

Will Ariens sell my name and address to other companies?

We do not sell information to other companies. The information we collect will only be used by Ariens Company. To learn more, please review our Privacy Policy.

Orders

Can I place a parts order without creating an account?

Yes, when placing a parts order you can check out as a guest instead of creating an account.

What are my payment options?

We accept Visa® and MasterCard®, American Express® and Discover® credit cards.

Will I receive an order confirmation when I purchase parts online?

Yes, an email confirmation will be sent to the email address associated with your order and/or account.

Is there sales tax on my order?

By law, Ariens must collect sales tax on all orders shipped to addresses within the states of Alabama, Florida, Indiana, Minnesota, Nebraska, New York, North Carolina, Washington, and Wisconsin.

Shipping

How will my parts only order ship?

Parts orders are shipped via standard ground shipping to customers in the 48 contiguous United States. Expedited shipping methods may also be available. Please call our Customer Service Team at 1-877-291-7294 for additional shipping options and rates.

What is the shipping and handling on a part only order?

• Orders $39.99 or less flat fee of $9.99
• Orders $40.00 or more receive free shipping 

Can I ship my order via an expedited method? 

Additional shipping methods available include Next Day and Second Day air. Actual shipping charges apply. For expedited shipping contact Ariens Customer Service Team at 1-877-291-7294 for options and pricing.

Is there an additional charge for oversized orders?

Orders that are oversized that cannot be shipped vis standard ground shipping are shipped via an alternate means and you pay actual freight charges. Oversized items are flagged as such and cannot not be ordered through the online site. 

How long will it take to receive my order?

All orders, with in-stock items, can be expected to arrive within 4-7 business days from the ship date. Orders placed on Saturdays or Sundays will not be processed until the following business day. Items shipped via Smartpost* may add an average of 1-2 days to the ground shipping time.
*Smartpost is a service that major shipping companies utilize to transfer final parcel delivery to the USPS. 

Cancellations

Can I cancel my parts only order?

An order cannot be canceled free of charge if it has already been processed and shipped from the AriensCo Distribution Centers. If you do want to cancel your parts order, you will be responsible for the outbound and return shipping charges and any restocking fees. 

How can I cancel my parts only order?

Please call our Customer Service Team at 1-877-291-7294.

Returns

How do I return a part that was purchased online?

A Return Merchandise Authorization (RMA) from AriensCo Customer Service is required on all returns.
To request an RMA, follow these steps:

• Log into your Ariens Account and select “My orders and wishlist”
• Locate the order that contains that part you would like to return 
• Select the “return” button and fill out the form
• Customer Service will contact you within 2 business day with instructions for the return process

Returns must be made within 30 days of order receipt. The following parts cannot be returned:

• electrical components
• paints
• oils
• chemicals
• belts
• tires
• gaskets
• gasket sets and seals
• used parts 

Contact our Customer Service Team at 1-877-291-7294 with additional questions about part returns.

Is there a return restocking fee?

Returns are subject to a 15% restocking fee.

How will I receive my return credit?

Return refunds will be credited back to the credit or debit card used to place the order. If the card is invalid, a credit may be issued by check within 30 days after the part is returned to AriensCo. 

When will I receive my return credit?

Typically, 7-10 business days from the time the returned parts are received by AriensCo. 

Warranty

What is the parts warranty policy?

All Ariens Service (Replacement) parts and accessories are subject to a 90-day limited consumer warranty. If you believe you’ve received a defective part and need to file a warranty claim, please contact Ariens Customer Service at 1-877-291-7294. 

*Equipment purchased through an independent dealership is subject to dealership policy.
*Only applies to product purchased through Ariens.com.

Orders

Can I place an order for power equipment without creating an account?

Unfortunately, no, an account is required when placing an order that includes power equipment. 

What are my payment options?

We accept Visa® and MasterCard®, American Express® and Discover® credit cards.

When will I receive my equipment order? 

The fulfilling dealer will contact you within three business days of order confirmation to schedule delivery or pick up.

What is the charge to have my power equipment delivered?

There is a $60.00 delivery charge for lawn power equipment. There is no charge for delivery of snow equipment.

How much is the set-up fee? 

• $99.00 set-up fee for snow equipment 
• $139.00 set-up free for lawn equipment 
• $75.00 for a bagger attachment per unit 

Is there a charge to pick my order up from the fulfilling dealership? 

A pick-up charge will not be incurred when picking up an order. 

Cancellations

Can I cancel my power equipment order?

Orders can be cancelled within 24 hours of order placement.

How do I cancel my power equipment order?

Please contact the fulfilling dealer that is listed on your order confirmation. 

Returns

What is the return policy on power equipment? 

•    Equipment must be in "like new" condition
•    Equipment much have no more than 3 additional hours from time of equipment receipt
•    Return must take place within 10 days of product delivery or pick up

How do I return my power equipment order?

•     Please contact your fulfilling dealer to initiate the return.

How will I receive a refund on my returned power equipment?

•    Return refunds will be credited back to the credit card or debit card used to place the original order 
•    Allow 5-7 business day for this transaction to display on your statement

Warranty

What is the warranty policy for my power equipment? 

Warranty statements can be found in the power equipment owner’s manual. 

Hours of Operation

The Ariens Customer Service Team is available Monday-Friday from 9AM-3PM (CST) via phone or email.

Telephone

Give us a call at 1-877-291-7294.

Email

Send us an email by signing into your account and selecting "Contact Us".

Visit the AriensCo Privacy Policy page to learn more.

Visit the AriensCo Terms and Conditions page to learn more.

Visit the AriensCo Terms and Conditions of Sale page to learn more.